MTN Ghana has organized community engagement sessions with a cross section of customers in five regions with the recent sessions held in the West and Central regions to sensitize them to register their SIM cards with Ghana card.
The
forums were attended by a cross section of artisans including dressmakers,
tailors, hairdressers and beauticians, masons, mechanics, and several others.
The sessions
also gave MTN the opportunity to interact with customers and to solicit
feedback. Officials took turns to educate customers on the company’s products
and services.
In recent
engagements in Swedru and Takoradi, customers were educated on the importance
of the ongoing SIM registration and the need for every customer to register
their SIM card with Ghana card. In addition,
customers were educated on reasons
for network challenges in their communities, the actions, and initiatives MTN
is taking to resolve these issues and the role of the customers in addressing
these challenges. One of the critical issues discussed was the fibre cut
menace.
During the
forum, the MTN Network Manager for Southwest Business District, Mr. Teddy
Hayford Acquah, explained fibre technology and the impact of fibre cuts on network quality. He outlined some of the activities that cause fibre
cuts which include road and fuel station constructions and illegal mining
(galamsey). He touched on what MTN was doing to avert the situation and
requested for customers support in reporting suspicious activities in their
communities.
The
participants also discussed with the MTN team the how the company could serve
them better in their communities. They were excited to see MTN officials come
to their doorsteps to give them a listening ear.
In his
closing remarks at the forum in Takoradi, the Senior Manager for MTN Southwest
Business District, Prince Owusu Nyarko expressed his gratitude to customers for
their presence and their feedback which he believes will enable the business to
enhance its products and service.
With August
being Mobile Money month, the MTN team assured customers of the safety of the
service. They also explained how they could detect and prevent fraud whilst
using the MoMo service.
Source: MTN
Ghana