MTN Ghana has introduced an Electronic Voucher Distribution (EVD) Denomination Change to enable pre-paid customers who purchase airtime from retailers to receive the same value purchased.
The EVD Denomination change initiative
will prevent retailers from overcharging customers for purchasing electronic
credit transfer. MTN customers can visit any EVD vendor (credit transfer agent)
to purchase airtime and the same amount will be electronically transferred to
the customer.
In a statement issued on Tuesday, 16th
August, 2022, the company noted that, “following the implementation of the EVD
Denomination Change, credit transfer can only be purchased from 0.5ghc and in
multiples of Ghc1 up to Ghc500. The system will not allow retailers to reduce
the value of the airtime and charge customers more for it.”
Commenting on the initiative, the
Chief Sales and Distribution Officer of MTN Ghana, Shaibu Haruna said “As a
customer-centric company, we are committed to providing distinct customer
experience in every facet of our business. This issue of EVD price disparity
has been a challenge and impacted our customer experience especially when MTN
stopped printing recharge vouchers due to the COVID-19 pandemic”.
“We have our customers at heart, and
we are always working to find innovative solutions that address issues that
pose a challenge to them. We strongly believe the introduction of the EVD
Denomination Change will prevent over pricing and reduce EVD pricing
complaints”. He added.
MTN cautions vendors against charging
extra fees for EVD transactions because their fees are already built into the
system and encourages customers to insist on the amount they purchase.
Customers should call either the Call Cantre toll-free number 100 and complain
or visit any of the MTN centres to report any incidents of over-pricing.
Any MTN customer who purchases airtime
via EVD enjoys 50% bonus on every recharge which can be used for both On-Net
and Off-Net activities.
The Electronic Voucher Distribution
(EVD) popularly known as “Credit Transfer” in the Ghanaian market allows
customers to top up (recharge) their accounts electronically for voice calls,
data bundles or SMS. MTN Customers can visit any EVD vendor (credit transfer
agent) to purchase any desired airtime.
Source: citinewsroom