Job Summary
Company:
MTN Ghana
Category: Telecommunications
Location: Accra
Job status: Full-Time
Salary: GH
Education: Degree
Experience: 8 years
Job expires: 13 July-2022
Job Summary:
• To develop and implement companywide Data,
Devices and Home segment strategy premised on an an end-to-end (E2E) device and
data life-cycle management approach while innovating with both traditional and
still relatively under explored levers all pursued in tandem that results in a
positive impact to MTN Ghana’s overall business objectives, profitability, and
customer priorities.
Context:
• Evolving Digital Telecommunication business and
business models.
• Multi regulated and multifaceted stakeholder
management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Increasing demand for digital experiences and
data-driven decisions to keep up with customers.
• A shift from share of market to share of life.
• Increasing traditional and non-traditional
competitors complimented by growing price wars.
Active media engagement & brand reputation
Job Role Key
Tasks:
• Develop and implement an end-to-end device, data
and home life-cycle management to secure significant financial benefits,
customer lifetime value (CLV), cutting costs and by growing the top line
through newer subscribers, increased loyalty and higher uptake of additional
services and accessories.
• Develop and execute structures that ensure
consumer affordability and promote customer stickiness.
• Develop short-and long-term plans and budgets
for the unit’s activities including innovative ways to reduce the capital
burden of smartphones, monitor progress, assure adherence and evaluate delivery
of business objectives.
• Understand and develop sound financing options
in-country to lower total cost of sales of devices.
• Review Data & Devices performance (along all
defined criteria) and provide executive management with response actions in
keeping in line with set business objective and goals and develop contingency
plans as required to address shortfalls or excesses.
• Oversight responsibility for the home segment to
drive the strategy and the commercial execution required to drive the channel
activities to drive segment ambitions
• Remaking device portfolios/offers as a source of
competitive advantage and developing next-generation partnership models with
strategic OEMs underpinned by analytic based processes and “virtual vertical”
models to marketing.
• Provide support initiatives that will ensure
cost savings and reduction to drive EBITDA growth for the organization.
• Provide the relevant reports, analytics and
insights for decision making. Develop market research programs with the
Commercial performance and CVM teams.
• Develop value propositions and go-to-market
strategy including acquisition, and segment positioning including value
extraction through below-the-line customer value management.
• Develop strategies and champion customer centric
culture across the organization and develop/reform relationships with MTNGH’s
internal and external customers to transform MTNGH’s revenue.
• Drive planned strategy for successful delivery
of MTN Group and MTNGH transformation initiatives
• Provide advice on governance and best practice
in device & client experience.
Qualification
Required & Experience
Education:
• Degree in Technology, Commercial, Economics.
• Post graduate qualification and/or certification
in a related field an advantage
Experience:
• 8 years Data & Devices Management experience.
• Technology, OEM sales at the leadership level an
advantage. A minimum of 5 Years at Managerial Level with exposure to Data &
Devices management
• Proven experience in strategic partnerships
management, marketing management, market research, sales and channel management
Competencies
Knowledge / Technical
Competencies
• Design thinking and experience management
• Strategic acumen
• Decision-modelling
• Analytics and critical thinking to make
data-driven decisions
• Data-and-analytics architecture skills to
leverage an integrated 360-degree view of the customer, models and engines that
fuel real-time predictive insights
• Financial Acumen
• Marketing & Sales Acumen
• Segment Management
• Channel Management
• Sales Planning & Opportunity Management
• Project Management and Quality Assurance
• Business Planning and Budgeting
• Product Development
• Business Performance Measurement & Management
• Business Process Improvement
• Business risk and compliance management (Marketing,
branding, reputation)
• Partnership & vendor Management
• Stakeholder and relations management
Skills &
Physical Competencies:
• Operating Skills – Agility, Ability to focus on
priorities and plans, knowledge sharing.
• Courage Skills- Manages self and team, good
conflict management, takes and manages accountability.
• Customer Centric Skills – Customer Centricity
(Internal & external)
Location: Accra
How To Apply
For The Job
Interested and qualified applicants should send
their Curriculum Vitae to:
MTNGhanaRecruitment@mtn.com with the Vacancy number MTN-MKT-ADTRACK0016 as subject.
Kindly indicate the Position in the subject and
note that only shortlisted applicants will be contacted.
Closing Date: 13 July, 2022